POLICY

  1. Payment Policy

Customers can choose one of the two payment methods below to pay for their room on the withlivie.com website:

– CREDIT CARD

Customers select this payment method in the payment information section when booking a room on the withlivie.com website.

– BANK TRANSFER

Customers select this payment method in the payment information section when booking a room on the withlivie.com website. Transfer information is shown on the booking page.

  1. Information Security Policy

2.1 Purpose and Scope of Information Collection

Withlivie.com does not sell, share, or exchange customers’ personal information collected on the website with any third party. The collected personal information will only be used internally by the company.

2.2 Scope of Information Use

The collected personal information will only be used internally by Withlivie.com and for one or all of the following purposes:

– Customer support

– Providing information related to the service

– Processing orders and providing services and information through our website as per your request

– Additionally, we will use the information you provide to manage your customer account; confirm and perform financial transactions related to your online payments.

2.3 Mechanism for Receiving and Resolving Consumer Complaints Regarding the Misuse of Personal Information

At Withlivie.com, protecting your personal information is very important. You are assured that the information provided to us will be kept confidential. Withlivie.com is committed not to share, sell, or rent your personal information to any other person. Withlivie.com is committed to using your information only in the following cases:

– Enhancing service quality for customers

– Resolving disputes and complaints

– When required by law enforcement agencies

Withlivie.com understands that your rights in protecting personal information are also our responsibility. Therefore, in any case of questions or feedback related to Withlivie.com’s privacy policy or regarding the misuse of personal information beyond the stated scope, please contact us via hotline 0865 015 500 or email: booking@staylivie.com.

  1. Complaint Handling Policy

– All customer complaints related to the company’s services are accepted.

– For all warranty cases, customers can contact us to proceed with the warranty procedures.

– The complaint resolution time is a maximum of 03 (three) working days from the date of receiving the customer’s complaint. In force majeure cases, both parties will negotiate.

  1. Inspection Policy

Before booking the service and making payment, please check the information you have booked.

When checking in at the hotel, customers have the right to check and request rooms and services if the services and rooms delivered are different from the information the customer placed on the website.

  1. Return and refund Policy

CHECK-IN AND CHECK-OUT REGULATIONS**

– Check-in time: from 14:00 (2 PM) on the check-in date.

– Check-out time: no later than 12:00 (12 PM) on the check-out date.

– Check-in method: SELF-CHECK-IN.

**CANCELLATION, RETURN, AND CHANGE PROCEDURE FOR CHECK-IN/CHECK-OUT TIMES**

**Cancellation Policy:**

Customers can cancel their room reservation free of charge 07 days before the actual check-in date. In case the customer does not check in, the penalty fee will be 100% of the total room cost of the reservation. For cancellations complying with the policy, the paid room fee will be refunded within 07 – 14 working days.

**Policy on Changing Check-in/Check-out Times:**

Customers can change their check-in/check-out dates free of charge if they notify the staff 07 days before the actual check-in/check-out date. If customers notify later than the stipulated time, the staff will respond based on the actual room status, and the change fee will be calculated as a percentage based on the room rate.